Dewa66 Privacy Policy – Malaysian Player Data Protection

Personal Information Collected by Dewa66

Dewa66 collects various types of personal information from our platform members. The information collected depends on how you use the platform and the level of verification required. Generally, the information we collect includes:

Personal Identification Information:

• Full name as shown on your official Malaysian identification document.
• An active Malaysian mobile phone number used for dewa66 account registration.
• A valid and active email address.
• Date of birth for age verification (minimum 18 years old).
• National identity card number (MyKad) or passport — only when KYC verification is required for identity verification or processing withdrawals above a certain amount.

Financial Information:

• Malaysian e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals — stored in encrypted format.
• Malaysian bank account details for withdrawal processing via FPX, Maybank2u, or CIMB Clicks.
• Deposit and withdrawal transaction records, including amounts in Malaysian Ringgit (RM), dates, and payment methods.

Platform Usage Information:

• Gaming and betting activity records, including date, time, game type, and amount wagered.
• Login and logout records, including IP address and device type used.
• Account settings and personal preferences you have configured within the dewa66 platform.
• Communications between you and the dewa66 customer support team via live chat or email.

Technical Information:

• The IP address of your device when accessing the dewa66 platform.
• Web browser type, operating system, and device information used.
• Cookie data and similar tracking technologies — described in further detail in Section 7.

How Dewa66 Collects Your Personal Data

Dewa66 collects your personal information through several key channels:

• Account registration — information you enter directly when completing the dewa66 registration form, such as your name, phone number, and email address.
• KYC Process — identity verification documents you submit to dewa66 when verification is required.
• Financial transactions — information automatically generated when you make a deposit or withdrawal through any of the supported Malaysian payment methods.
• Platform usage — activity data automatically recorded by the dewa66 system when you play games, place Sports Betting wagers, or use any feature on the platform.
• Support communications — information you share when contacting the dewa66 customer support team via live chat, email, or any other available channel.
• Cookies and similar technologies — data collected automatically via cookies and tracking technologies when you browse the dewa66 platform in your web browser.

How We Use Your Personal Data

Dewa66 uses the personal information collected solely for lawful purposes that are relevant to the operation of the platform. The primary purposes are as follows:

Dewa66 does not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.

Sharing Your Data with Third Parties

Dewa66 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your information with specific parties to ensure the platform operates smoothly:

• Payment service providers — we share the necessary transaction information with Malaysian e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banking institutions (Maybank, CIMB) to process your deposits and withdrawals. All these providers maintain their own privacy and security policies that comply with industry standards.
• Game providers — the account information required is shared with dewa66's licensed game providers such as Pragmatic Play, PG Soft, and Evolution Gaming for the purposes of game access and activity records. Only the minimum information necessary for technical functionality is shared.
• Legal authorities — dewa66 will disclose your personal data to the relevant Malaysian authorities when required to do so by a court order, writ, or valid legal directive. This includes information required for investigations into financial crime, money laundering, or fraud.
• Technical service providers — third-party providers offering technical infrastructure, hosting, cybersecurity, and analytics services to dewa66 may have limited access to certain data within the scope of their work. All such third parties are bound by strict confidentiality agreements with dewa66.

Your Personal Data Security

Dewa66 takes the security of your personal data very seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption — all communications between your device and dewa66's servers are encrypted using the latest TLS/SSL protocols, ensuring your data cannot be intercepted in transit.
• Internal access controls — only dewa66 staff with a legitimate work-related need are granted access to members' personal data, and that access is monitored and audited on a regular basis.
• Secure password storage — your dewa66 account password is stored in hashed format using modern cryptographic algorithms. We do not store passwords in plain text, and our staff cannot view your password.
• Two-factor authentication (2FA) — dewa66 offers two-factor authentication as an added layer of protection for your account, and we strongly encourage all members to enable it.
• Continuous security monitoring — the dewa66 system is monitored 24/7 to detect any suspicious activity, intrusion attempts, or abnormal usage patterns.
• Regular security audits — dewa66 conducts regular security assessments and penetration testing to identify and address potential security vulnerabilities before they can be exploited.

Data Retention Period

Dewa66 retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal obligations. Retention periods vary by data type:

• Active account data — retained for the duration your dewa66 account remains active, and for a reasonable period after account closure to allow us to address any enquiries or disputes.
• Financial transaction records — retained for a minimum of seven (7) years, in line with applicable accounting and anti-money laundering legal requirements in Malaysia.
• KYC Documents — retained for the period required by applicable law after the business relationship ends, typically no less than five (5) years.
• Support communication records — retained for three (3) years from the date of your last interaction, for reference and service improvement purposes.
• Technical log data — typically retained for 90 days to 12 months, depending on the log type and operational requirements.

When your data is no longer needed and there is no legal obligation to retain it, dewa66 will delete or destroy that data in a secure and irreversible manner.

Cookies & Tracking Technologies

The dewa66 platform uses cookies and similar tracking technologies to enhance the user experience and gather usage data that helps us improve the platform. Cookies are small text files stored in your web browser when you visit the dewa66 platform.

Types of cookies used by dewa66:

• Essential Cookies — cookies required for the core functions of the dewa66 platform, including session management, security, and access control. Without these cookies, the platform cannot function properly. These cookies cannot be disabled.
• Performance Cookies — cookies that collect information about how visitors use the dewa66 platform, such as the most frequently visited pages and any error messages encountered. This information is used to improve platform performance and not to identify users personally.
• Functionality Cookies — cookies that allow the dewa66 platform to remember your preferences, such as language, display settings, and login details, for a more convenient experience on your next visit.
• Analytics Cookies — cookies that help dewa66 understand how members interact with different sections of the platform, for the purpose of improving our products and services. Analytics data is processed in aggregate and does not identify individual users.

You can manage or disable cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality of the dewa66 platform and your overall user experience. Please refer to your browser's help guide for instructions on managing cookie settings.

Your Rights Regarding Personal Data

As a dewa66 member, you have certain rights regarding your personal data held by us. dewa66 respects and facilitates the exercise of these rights:

To exercise any of the rights above, please contact the dewa66 support team by email at support@dewa66.my by stating the type of request and your relevant account information. We will process your request within a reasonable timeframe and notify you of the outcome.

Protection of Children's Data

The dewa66 platform is strictly for individuals aged 18 and above. dewa66 does not knowingly collect, store, or process any personal data belonging to individuals under the age of 18.

If dewa66 discovers or is notified that personal data belonging to an individual under the age of 18 has been collected through our platform, we will take immediate steps to delete that information and close the account in question without prior notice.

Changes to This Privacy Policy

Dewa66 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to how we handle members' personal data.

When material changes are made to this Privacy Policy, dewa66 will take the following steps:

• Updating the "Updated" date shown at the top of this document.
• Displaying a notice about significant changes on the dewa66 platform's main page for a reasonable period.
• For significant changes that materially affect your rights, we will send a direct notification to the email address or phone number registered to your dewa66 account.

Your continued use of the dewa66 platform after any amendments to this Privacy Policy have been posted will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how your data is managed.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding dewa66's Privacy Policy or how we handle your personal data, you are welcome to reach us through the following channels:

• Email: support@dewa66.my — for privacy enquiries that require a detailed response or involve supporting documents.
• Live Chat: available 24/7 via the dewa66 platform for general enquiries about your privacy and data security.

The dewa66 team is committed to responding to privacy-related inquiries within a reasonable timeframe. For requests involving the exercise of your data rights (access, rectification, deletion), please include sufficient account details to help us accurately and securely identify and process your request.